Returns & Refund Policy

Amélify – Returns & Refund Policy Last updated: 02-06-2026

1. Your Right to Return (UK Consumer Contracts Regulations 2013)

As a UK consumer, you have the right to return your order within 14 days of receiving your item, without giving any reason. With us, the cancellation period expires 100 days after the day you (or a third party indicated by you) receive the goods.

To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. by email or post):

Email: [YOUR EMAIL ADDRESS]
Address: [YOUR BUSINESS ADDRESS]

2. How to Return an Item

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
Tags must still be attached
In the original packaging
Returned within 100 days of notifying us of your return

You are responsible for the cost of returning the item unless the item is faulty or not as described.

3. Refunds

Once we receive your returned item and inspect it, we will notify you of the status of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 14 days of us receiving the returned goods.

We will refund the standard delivery cost you paid when placing your order. We do not refund any upgraded or express shipping costs unless the item is faulty.

4. Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 30 days of receipt. We will offer a full refund, replacement, or repair in accordance with the Consumer Rights Act 2015.

5. Exceptions

The following items cannot be returned: